12/5/2023 0 Comments Atc delay meaning![]() If the reason for the disruption is within an airline's control, it has additional obligations. More information on communication requirements can be found in Communicating Key Information to Passengers: A Guide.Īirlines must also help passengers complete their itineraries (re-booking them on other flights). It is important for airlines to give passengers the clearest and most up-to-date information available so that they can understand the situation, and then provide updates as more information comes to light or if the situation changes. In the event of a disruption, airlines must always keep passengers informed of their rights and the reason for a flight disruption. The APPR do not distinguish between passengers that paid for their tickets and those that did not (e.g., those travelling on reward miles). The Air Transportation Regulations define a passenger as a person, who uses an airline's service by boarding the aircraft pursuant to a valid contract or arrangement. There are also specific requirements when a passenger is denied boarding that are described in Denied Boarding: A Guide. More information on obligations in the event of flight delays and cancellations can be found in Flight Delays and Cancellations: A Guide. In the context of the Air Passenger Protection Regulations, "flight disruption" is the collective term for the following events that prevent passengers from completing their itineraries on time:Īirlines have obligations toward passengers affected by flight disruptions. In case of differences between this guide and legislation, regulations, or CTA decisions, the legislation, regulations and decisions prevail. ![]() Types and categories of flight disruptions can be found in the APPR and Annex B of this guide. The explanations and definitions it provides are for general guidance purposes only. This information is meant to help both airlines and passengers understand what factors the Canadian Transportation Agency (CTA) would consider if a passenger complained to the CTA about a flight disruption. The guide also discusses considerations when determining the category into which a disruption falls. This guide therefore describes different disruption situations and which category they fall into. It is important that passengers and airlines understand these different categories, because they determine what obligations airlines have towards passengers affected by flight disruptions. situations outside the airline's control.situations within the airline's control but required for safety and.situations within the airline's control.In particular, it explains that the reasons for flight disruption fall into three categories: These apply to flights to, from and within Canada, including connecting flights. This is a guide explaining the types and categories of flight disruption included in the Air Passenger Protection Regulations (APPR).
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